What kind of help do you need?

Replacement hardware and other model-specific small parts must be ordered through an authorized X-LAB dealer. This helps ensure that the replacement is compatible with your bicycle and that safety-critical components are installed correctly.

When contacting the dealer, provide your bike model, frame size, color, purchase date, and serial number. Include clear photos of the affected assembly and the missing or damaged component whenever possible. Small parts can differ between models and production versions, so avoid substituting generic hardware unless compatibility has been confirmed by X-LAB or an authorized dealer.

Available technical information can be found in the owner’s manual supplied with your bicycle and on the corresponding product page at xds.co (https://www.xds.co). Depending on the model, these resources may include assembly diagrams, component specifications, adjustment instructions, compatibility information, and recommended torque values.

If the required diagram or service information is not publicly available, contact an authorized X-LAB dealer or X-LAB Support. Include the bicycle model and serial number so the correct documentation can be identified.

X-LAB does not currently provide a public online catalog of replacement-part numbers. To identify the correct part, contact support@xds.co or visit an authorized X-LAB dealer.

Provide the bicycle model, frame size, serial number, and a clear description of the component you need. Photos of the part and its location on the bicycle are especially helpful. Do not order a similar-looking component based only on appearance, as dimensions and compatibility may vary between models or production versions.

No. Current X-LAB bicycles are designed exclusively for disc-brake systems and do not support rim brakes.

The frames, forks, wheels, and cable or hose routing are engineered around disc braking. Rim brakes should not be fitted or adapted to an X-LAB frame because the required mounting points and braking surfaces are not provided. When replacing brake components or wheels, confirm that they are compatible with the bicycle’s existing disc-brake system.