What kind of help do you need?

Direct online shipping is currently limited to the continental United States. Orders placed through the X-LAB website cannot presently be shipped to Alaska, Hawaii, or international destinations.

X-LAB is working to expand its international availability through regional distributors and authorized retailers. Customers outside the United States can review the current global distributor network (https://xds.co/pages/global-distributors) to determine whether X-LAB products are available in their region.

When a model, size, or color is unavailable, select your preferred configuration on the product page and use the “Notify Me” button. You will receive an email when that specific configuration becomes available again.

Restock timing varies by model and configuration. Although inventory is replenished regularly, a notification does not reserve a bicycle or guarantee availability. Popular sizes may sell quickly, so we recommend completing your purchase promptly after receiving an alert.

Direct online frameset reservations are not currently available. More information about the developing frameset purchase program will be shared through the X-LAB newsletter.

Current availability is shown on each product page. Select the desired frame size and color to see whether that configuration is ready to order. Inventory is updated regularly, but availability can differ significantly by model, size, and finish.

If your preferred configuration is unavailable, select “Notify Me” for an automatic restock alert. You may also contact an authorized X-LAB dealer (https://xds.co/pages/dealer-locator) to ask about local inventory or available pre-order options.

In-stock online orders typically leave our warehouse within two to three business days. Delivery time begins after the carrier receives the shipment and varies by destination.

Complete bicycles can currently be purchased directly from the X-LAB website for delivery within the continental United States. Direct online shipping is not currently available for Alaska, Hawaii, or international destinations.

A direct-purchase program for standalone framesets is in development. Availability, eligible models, markets, and ordering instructions will be announced through the X-LAB newsletter when the program launches.

Customers outside the United States should consult the global distributor network (https://xds.co/pages/global-distributors) for regional product availability.

X-LAB is currently focused on developing the United States market and is not actively appointing new international distributors or authorized resellers.

International retailers and distribution companies may still introduce their businesses for future consideration by contacting dealers@xds.co. Please include your company name, location, current brand portfolio, sales territory, retail or distribution experience, and contact information. Submitting an inquiry does not guarantee approval or an immediate partnership opportunity.

X-LAB does not currently ship international orders directly from its website. To explore purchasing options, check the global distributor network (https://xds.co/pages/global-distributors) and contact the distributor serving your country or region.

Regional distributors determine local model availability, pricing, ordering, delivery, and after-sales support. If no distributor is currently listed for your country, subscribe to the X-LAB newsletter for announcements as the international network expands.

Open the product page for the bicycle or frameset you want, then select your preferred size and color. If that configuration is unavailable, choose “Notify Me” and enter your email address. We will send an alert when more inventory becomes available.

Notifications are configuration-specific and do not reserve inventory. For additional availability or pre-order assistance, contact your local X-LAB dealer (https://xds.co/pages/dealer-locator).

In-stock online orders typically ship within two to three business days. Once the logistics team confirms the shipment, a tracking number will be sent to the email address used when placing the order.

The tracking link may take some time to become active after the shipping label is created. Once the carrier scans the package, the tracking page should display its estimated delivery date and current status. The two-to-three-business-day processing period is separate from the carrier’s delivery time.

Orders placed directly through the X-LAB website qualify for free shipping within the continental United States. Direct website delivery is not currently available to Alaska, Hawaii, or destinations outside the United States.

Customers in other markets should contact the distributor listed for their region through the global distributor network (https://xds.co/pages/global-distributors). Shipping availability, pricing, and delivery terms may vary by distributor.

Eligible bicycles may be returned within 30 days, provided they remain in like-new condition. The bicycle must be free from scratches, damage, excessive wear, or other signs of use that would prevent it from being resold as new.

The bicycle must be securely packed in suitable protective packaging and must arrive at the warehouse without shipping damage. Before sending a bicycle back, contact X-LAB or the original selling dealer to confirm eligibility and obtain the correct return instructions. Returns that arrive damaged, incomplete, or outside the return period may not qualify for acceptance.